FAQ
Frequently Asked Questions
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Do you ship internationally?
Yes, we offer worldwide shipping to most countries and regions. For details on shipping availability and rates, please refer to ourShipping Policy.
How long will it take to get my orders?
Delivery times vary depending on the destination. For estimated shipping times, please visit ourShipping Policy. Once your order has shipped, you will receive an email with tracking information to monitor the delivery progress.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us via emailbefore the order is shipped. Once your order has been dispatched, we are unable to make changes or cancellations.
Do you offer gift packaging?
Yes, all jewelry comes in elegant gift-ready packaging.
Product Materials & Craftsmanship
What materials do you use in your jewelry?
We use a curated selection of high-quality materials, including sterling silver, 18k gold vermeil, cubic zirconia, and cultured freshwater pearls. All pieces are carefully selected and tested for durability, comfort, and aesthetic brilliance.
Are your pieces hypoallergenic?
Yes. Most of our jewelry is nickel-free and hypoallergenic, including rhodium-plated and vermeil designs, which are gentle on even the most sensitive skin.
Is your sterling silver jewelry rhodium-plated?
Yes, our sterling silver jewelry is rhodium-platedfor enhanced durability and shine.
Will gold-plated or vermeil jewelry tarnish over time?
Gold vermeil and plated pieces may naturally fade with wear, especially with exposure to water, sweat, or chemicals. However, with proper care, they can maintain their luster for years. For long-lasting shine, we recommend avoiding moisture and storing your jewelry in a dry, clean place.
Return
Do you accept returns?
Yes, we want you to feel completely confident in your purchase. If for any reason you're not satisfied, you may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, and in their original packaging.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or you received the wrong item. We recommend using a tracked shipping method, as we are not responsible for lost return packages.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. You will receive a confirmation once your refund has been issued to your original payment method.
Jewelry Care
How should I care for my jewelry to keep it looking its best?
To maintain the brilliance of your pieces, we recommend the following care tips:
– Avoid contact with water, perfume, lotions, and household chemicals.
– Remove jewelry before showering, swimming, or exercising.
– Store pieces separately in a soft pouch or lined box to prevent scratches and tarnishing.
Does rhodium-plated or gold vermeil jewelry require special care?
Yes. While rhodium plating and gold vermeil add beauty and protection, they can wear over time with exposure. To prolong their finish:
– Avoid friction against hard surfaces.
– Gently wipe with a soft, lint-free cloth after each wear.
– Refrain from using harsh polishing agents, which may strip the plating.
Can I wear your jewelry every day?
Our jewelry is crafted for both elegance and wearability. However, daily wear—especially for plated or delicate pieces—may shorten the life of the finish. We suggest alternating your favorites to preserve their beauty for years to come.